Privacy Policy

Last updated: July 2026

1. Who is responsible for your information?

The data controller for this website is Samuel Brotzel, trading as Clearcell.

Email: samuel.brotzel@clearcell.co.uk
Telephone: 07960 781476

2. Information Clearcell may collect

When you contact Clearcell through this website, by email or by telephone, Clearcell may collect:

Your name
Email address
Telephone number
Preferred contact method
The service you are interested in
Information you voluntarily include in your enquiry
Basic technical, security and cookie information generated when you use the website

Please do not submit your UTR, National Insurance number, Government Gateway credentials, bank details, identity documents, tax records or other sensitive financial information through the public enquiry form.

3. How your information is used

Your information may be used to:

Respond to your enquiry
Arrange an introductory call
Maintain a record of people interested in Clearcell’s planned services
Protect the website and communication systems
Establish, exercise or defend legal rights
Meet applicable legal obligations

4.Lawful Basis

Clearcell generally processes enquiry information because it is necessary to respond to steps requested before entering into a potential service agreement, because Clearcell has a legitimate interest in responding to genuine business enquiries, or because processing is required by law.

Where consent is specifically requested, you may withdraw that consent by contacting Clearcell. Withdrawal will not affect processing that was lawful before consent was withdrawn.

5. Sharing information

Clearcell does not sell personal information.

Information may be processed using service providers that support the website, hosting and business email systems, including IONOS. Information may also be shared where required by law or where necessary to establish, exercise or defend legal rights.

6. How long information is retained

General enquiries that do not result in a client relationship will normally be retained for no longer than 12 months unless there is a legitimate reason to keep them for longer.

If you later become a client, different legal and regulatory retention periods may apply. These will be explained as part of the formal onboarding process.

7. Security

Clearcell takes reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet or email system can be guaranteed to be completely secure.

8. Your data-protection rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask for inaccurate information to be corrected
Request deletion of information
Request restriction of processing
Object to certain processing
Request transfer of information
Withdraw consent where consent is relied upon

To exercise a right, contact samuel.brotzel@clearcell.co.uk.

9. Complaints

If you are concerned about how your information has been handled, please contact Clearcell first so the concern can be investigated.

You also have the right to complain to the Information Commissioner’s Office. Information is available at www.ico.org.uk.

10. Cookies

This website may use essential cookies required for operation and optional technologies for analytics or embedded services. Where required, optional technologies will not be activated unless you make the appropriate choice through the website’s cookie controls.

You can change your cookie preferences using the privacy or cookie settings displayed on the website.

11. Changes to this policy

This Privacy Policy may be updated when the website, services or legal requirements change. The latest version will be displayed on this page.